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Account

  • How do I reset my password?

    To reset your password, please use the "Forgot your password?" button on the following page and you'll be able to choose a new one and get back into your account pronto: https://lecol.cc/account/login.

    If you see a message that there isn't an account associated with your email address, please contact us and we can check what's going on behind the scenes.

  • How can I update my email address?

    In order to update the email address linked to your Le Col account, you'll need to contact us.

    Use the Help button below to let us know and we'll get that updated in no time for you!

  • How can I update my delivery address?

    You can add new delivery addresses via your online account: https://lecol.cc/account/addresses.

    If you have placed an order and need to amend your address, please contact us urgently so we can ensure your order ends up in the right place.

  • How do I delete my account?

    In order to delete your Le Col account, you'll need to contact us via the Help button and we can take care of that for you.

  • How can I update my marketing preferences or unsubscribe?

    If you'd like to update your email preferences or unsubscribe, please use the update your preferences or unsubscribe button at the bottom of any marketing emails we have previously sent you (see below).

    If you're still having trouble, feel free to reach out and we'll take care of that for you.

Payment

  • What payment methods do you offer and is my payment secure?

    We offer payments via debit/credit card, Paypal and Google Pay.

    All payments made via the Le Col website are encrypted using secure technology and your card details are not retained or visible to Le Col employees.

    You’ll be charged for your order when it is dispatched from our warehouse. For Paypal, you will be charged when the order is placed.

  • How can I buy a gift voucher?

    Shopping for someone else but not sure what to give them? Give them the gift of choice with a Le Col gift card.

    We offer gift vouchers in the value of £10 up to £200 which can be purchased via the following link: https://lecol.cc/collections/accessories/products/gift-card?variant=617677488147.

    They are sent via email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

  • How do I apply a gift voucher?

    If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount.

    Once purchased gift vouchers are non-refundable.

  • How do I apply a promotional code?

    If you are using a promotional code please enter it in the promotional code box on the basket page.

    The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange.

  • Can you send me an invoice?

    Yes of course we can!

    You'll get a hardcopy packaged with each order, but if you need a copy of this, please do drop us a line via the Help button and we'll get that pinged across.

Order queries

  • What do I receive once I've placed my order?

    Once you've placed an order with us, you will receive an automated confirmation that we have received your order.

    If you have a problem processing your payment online or are not certain if your payment was successful please get in touch via the Help button and we can double check behind the scenes.

    No order is confirmed unless it has been fulfilled and an e-mail notification to this affect has been received.

    Le Col dispatches orders Monday to Friday so please take this into account when placing orders over the weekend.

    We aim to have all orders dispatched in 5 working days. If you have an event or need something urgently please contact us via the Help button below quoting your order number and when you would need your items.

  • How do I amend my order?

    Don't panic if you've ordered the wrong size - please contact us via the Help button in the bottom right hand corner confirming what the order should be and we'll try our best to get that updated prior to sending it out.

    If we aren't able to amend your order before it's dispatched, then we would suggest placing a new order for the correct items (double checking before submitting) and once the original order arrives, please see the instructions on how to return an item to find out more.

    Please see "How do I return an item?" for all relevant information.

  • How do I cancel my order?

    If you've changed your mind about an order, please get in contact with us urgently via the Help button.

    If it's not yet been dispatched, we'll be able to prevent the items from being sent, but if it's already been dispatched, then you would need to return the items once they reach us and be liable for the return postage costs.

    We'll refund your order within 3 working days of receiving it back.

    Please see "How do I return an item?" for all relevant information.

Sizing

  • I'm not sure what size to order, what would you recommend?

    You can view our sizing information on all of our product pages but our full size guides are available below.

    If you're still not too sure which size will be the best fit, please submit a ticket by clicking here - providing your measurements (height, weight and waist size) and the product you're interested in and we can give you a recommendation.

  • Mens Size Guide

    All Le Col products have an ergonomic slim fit.

    Jerseys and Baselayers

    Le Col Jerseys have a slim fit. The Jerseys are made from high quality stretch fabrics so they will adapt to your body. Please see the guide below for the recommended size with regard to chest in inches.

    For just a few specific jerseys: Aqua Zero Long Sleeve, Pro Air, Colnago and the Therma jersey the fit is even more aero and if you prefer a bit more room then we recommend that you buy one size bigger than you usually do.

    Jackets

    Le Col jackets have an ergonomic slim cut. The Pro & HC Jackets in particular are form fitting for on bike performance. If you are in-between sizes then we would recommend that you size up. Please see the guide below for the recommended size with regard to chest in inches.

    Bib Shorts & Tights

    The Le Col bib shorts and winter tights are made from high quality stretchy fabric and should be tight fitting. The sizing is dependent on your waist size. Please see the guide below for the recommended size with regard to waist in inches.

  • Womens Size Guide

    All Le Col products have an ergonomic slim fit.

    Jerseys and Baselayers

    Le Col Jerseys have a slim fit. The Jerseys are made from high quality stretch fabrics so they will adapt to your body. Please see the guide below for the recommended size with regard to chest in inches.

    For just a few specific jerseys: Aqua Zero Long Sleeve, Pro Air, Colnago and the Therma jersey the fit is even more aero and if you prefer a bit more room then we recommend that you buy one size bigger than you usually do.

    Jackets

    Le Col jackets have an ergonomic slim cut. The Pro & HC Jackets in particular are form fitting for on bike performance. If you are in-between sizes then we would recommend that you size up. Please see the guide below for the recommended size with regard to chest in inches.

    Bib Shorts & Tights

    The Le Col bib shorts and winter tights are made from high quality stretchy fabric and should be tight fitting. The sizing is dependent on your waist size. Please see the guide below for the recommended size with regard to waist in inches.

Delivery

  • Christmas Delivery period

    To get your order in time for Christmas, make sure you place your order by Thursday 20th December*.

    *Whilst we aim to meet these delivery times, during busy periods (including sale) deliveries may take a little longer.

  • What delivery options do I have?

    Standard UK Delivery

    We offer Free UK Standard Delivery on all orders over £100.  

    £4.95 postage for UK orders under £100.

    Le Col dispatches orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend. 

    You will receive an email to confirm that we have received your order. We send parcels standard ‘signed’ Royal Mail delivery in the UK with deliveries typically taking between 3-5 working days.  Your order will be delivered on or before the 5th working day.

     

    International Delivery

    We offer DHL international Express Delivery to all major overseas locations.  Delivery can range from 1-5 days depending on destination - you can check shipping charges and standard shipping days for your destination in the cart at checkout.

    Le Col dispatches orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend. 

    Special Delivery

    If you have an event or need something urgently please contact the team at dispatch@lecol.cc quoting your order number and we’ll do our best to help.

    Please note:

    We currently do not offer a free returns service.

    We do not deliver to PO Boxes.

    If you have a shipping address that is outside of the EU or the US, local import duties, brokerage fees and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. 

  • Will I be charged Customs/Duties?

    If you have a shipping address that is outside of the EU or the US import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages, and we have no control over the levied import duties/taxes applied.

  • Do you offer free returns?

    At the moment we do not offer a free returns process but we are looking to introduce this in the near future, starting with UK orders.

  • I haven't received my order yet, what do I do?

    Firstly please check your order confirmation email to verify the shipping address is correct.

    Your dispatch email contains your tracking link - this will give any status updates on your delivery.

    Please note: Royal Mail deliveries will not show any tracking updates until there has been a successful delivery or an attempted delivery.

    If an item is showing as delivered but you haven't received it, please check with any neighbours to see if they have taken it in on your behalf.

    Otherwise, if your order has not arrived within 5 working days, contact us via the Help button we'll have a look into this for you.

Returns

  • Christmas Returns

    Any orders placed between 23rd November and 20th December (our last posting date for Christmas delivery) will qualify for our extended Christmas returns policy.

    If you've purchased an item as a gift for someone else, you'll have until the end of January to notify us of your intention to return for a refund or exchange.

    Please follow our standard returns process below to get the ball rolling.

  • How do I return an item?

    If you are not 100% satisfied with your purchase, return it within 14 days of receipt in saleable condition for a refund.

    If on receipt of your product, you are uncertain about your purchase, please keep the item in the original packaging until you have decided whether or not you wish to keep it.

    All returns should be in ‘as NEW’ condition, both UNWASHED and UNWORN. When returning items to Le Col, please ensure the product is well packaged and protected. We do not currently offer free returns and cannot cover for any items lost in transit back to us, so we recommend using a tracked service and retaining your proof of postage.

    Gifted products can only be refunded to the original purchaser. All gift cards are non-refundable.

    Please contact us via the Help button in the right hand corner to notify us of your intention to return an item.

    Send this to us in the original packaging (if possible) along with a covering letter to the following address:

    LE COL
    Unit D
    Crosspoint Distribution Park
    Swallowfield Way
    Hayes
    Middlesex
    UB3 1DQ

     

    Once we have received your item(s) back, it will typically take 3 working days for us to process your refund. All refunds will be processed against the original payment method but can take up to 5 working days after this to reflect in your account. 

     

     

  • How can I exchange an item?

    If you are not 100% satisfied with your purchase, return it within 14 days of receipt in saleable condition for an exchange.

    All exchanges should be in ‘as NEW’ condition, both UNWASHED and UNWORN. When returning items to Le Col, please ensure the product is well packaged and protected. We do not currently offer free returns and cannot cover for any items lost in transit back to us, so we recommend using a tracked service and retaining your proof of postage.

    Gifted products can only be refunded to the original purchaser. All gift cards are non-refundable.

    Please contact us via the Help button in the right hand corner to notify us of your intention to exchange an item.

    Please return this to us in the original packaging (if possible) along with a covering letter to the following address:

    LE COL
    Unit D
    Crosspoint Distribution Park
    Swallowfield Way
    Hayes 
    Middlesex
    UB3 1DQ

    Exchanges can be made on a like-for-like basis, this means a different size or colour of the same product. You will be liable for the return postage.

    Once we have received your item(s) back, we will process the exchange within 3 working days and you'll get a new tracking confirmation email once this is done.

  • What if my item is faulty?

    Le Col is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur.

    If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty.

    Returned items that have been worn should be laundered before return for hygiene purposes.

     

  • Repairs service

    Le Col offers a free repair service where a crash or accident has damaged a garment or a failure has occurred.

    When a garment is deemed to be beyond repair a crash replacement item will be offered in place of this service at a set price.

    This service also applies to garments outside the 14 day return policy, and where the damage is not due to manufacturing faults.

    Repairs can take up to 4 weeks after receiving the returned items and Le Col reserves the right reject claims on a case by case basis.

  • Crash Replacement service

    If your garment is deemed to be beyond repair after a crash, a crash replacement item will be offered in place of our Repairs service at a set price.

    Please notify us as per the Repairs service process above and we'll be able to confirm what action we'll be able to take!

General

  • How do I get the most from my Le Col products?

    So that your Le Col products last, we have the following care recommendations:

    • Machine Wash at 30 °
    • Do not use fabric conditioner
    • Close all zippers/velcro fastenings
    • Dry flat, do not tumble dry
    • Do not bleach, iron or dry clean

    We'd also suggest turning your items inside out prior to washing and keeping them separate from other items by popping them into a mesh laundry bag.

  • Errors and Omissions

    In the case of errors or omissions on the website, Le Col reserve the right to refund your order prior to the goods being dispatched.

    Le Col reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

    Every care has been taken to ensure that the descriptions of Le Col products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

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