Need answers?
We're here to help!
International order? Track it here!

LC__CC - a new kind of cycling club

  • Welcome to LC__CC

    HOT OFF THE PRESS… LCCC is here.

    We’re glad to hear you want to be part of LCCC, the newest Cycling club around – we want everyone to feel welcome and help you ride faster and further.

    You’ll be able to find training plans, live events, guidance from the pros (and legends), and a community of like-minded cyclists who want to do their best.

     

    Make sure you also connect your Strava account to be able to earn points to use to get yourself kitted out at lecol.cc – you’ll also get free delivery on ALL orders, no matter where you are in the world, no minimum spend.

  • LC__CC member benefits

    RIDE, AND TRAIN WITH THE BEST

    Live training sessions with Le Col Coaches and Pro Ambassadors

    Live Zwift rides with the legends of cycling: Sir Bradley Wiggins, Fabian Cancellara, Dame Sarah Storey and Kristin Armstrong

    LC__CC digital training hub: a new series of on-demand training videos to help you get the most out of every ride.

    REWARDS FOR RIDING

    • Every km clocked earns points and discounts on Le Col kit

    • Exclusive member access to LC__CC club kit

    • A global community of cyclists sharing their stories, routes and experiences

    • Priority access to Le Col sales and new product drops

    • Free delivery on all orders

    • Free to join

    Please note: To qualify for free delivery, you’ll need to be logged into your Le Col account – once you hit checkout, you’ll see that free delivery will apply automatically. If you’re an international customer, you’ll qualify for free tracked post delivery on all orders, with no minimum spend.

  • How to connect with Strava?

    Once you're logged into your Le Col account, hit the Connect button

    connect.png

     

    You'll be directed to log into Strava and authorise the connection. On the next pop-up, ensure both checkboxes are ticked and hit Authorise.

    strava.png

     

    Once you're connected, as soon as you do your first activity after connecting (ride or virtual ride) you should start to see data pulling through and start earning points!

  • How do I redeem my rewards?

    You can redeem your rewards via the My Points area in your Le Col account. Once you've reached the threshold for a reward discount - hit the redeem button.

    mceclip0.png

    Once you have activated your voucher, the points cannot be reinstated if you change your mind. Your points total will adjust accordingly and then you'll be able to continue earning points.

    mceclip1.png

     

    Once you've activated your voucher, you'll see a code in the following format which will need to be applied at checkout to receive your discount.

    LECOLREWARDSXX-XXXXXX

    If you lose your discount code, you'll be able to find this in the Discounts section further down the page.

     

    Discount Vouchers: These are single use discount vouchers that are unlocked when you have earned sufficient points and proactively chose to ‘redeem your points’ for that reward. These will have limited validity periods of 28 days from issue of the voucher and maximum discount values of which details will be communicated to you on receipt of the discount vouchers. Certain product exclusions may apply.  These discounts cannot be used on orders containing Archive sale items and may not be combined with other promotions or discounts.

  • Issues with points pulling through?

    It’s always a good idea to try to completely disconnect and then reconnect to try and resolve any issues with activity not pulling through.

    Head into your Le Col account - go to Settings > Activity Sources and then hit the disconnect button.

    disconnect.png

    You'll be directed to your Strava account and will need to revoke access there to start from scratch with getting connected.

    revoke.png

    When you come back to your Le Col account, hit the Connect button again...

    connect.png

    You'll be directed to log into Strava and authorise the connection. On the next pop-up, ensure both checkboxes are ticked and hit Authorise.

    strava.png

    As soon as you do your first activity after reconnecting (ride or virtual ride) you should start to see data pulling through and start earning points!

     

    **PLEASE NOTE** Previous activities will not pull through once you have connected - activities will only count from the point of connection onwards.

News

  • Black Friday Sale now live

    Get access to up to 40% off some of our Bestsellers and across entire collections!

     

    It's your chance to save a huge amount to ride faster and further in Le Col.

     

    Keep an eye out for our Daily Deals live until Cyber Monday too!

  • Black Friday - Delivery FAQ

     

    We are anticipating a high volume of orders over the coming weeks, so it may take us a little longer than usual to dispatch your order.

     

    Please keep an eye out for your shipping confirmation in due course which will provide your tracking details, allowing you to keep an eye on your package as it makes its way to you.

     

    We aim to process all orders within 3-5 business days, but if you haven't seen a shipping confirmation within 7 working days, please get in touch with us.

  • Le Col x Rudy Project - important information

    Our collaboration with Rudy Project is available to buy here with 3 different styles in the range: https://lecol.cc/collections/cycling-sunglasses.

    Please note: we are unable to ship sunglasses to the US so you will be unable to complete your order if you add them to your basket.

    If you are need corrective lenses for your sunglasses, please reach out to Rudy Project directly for more information on their prescription lense options: https://www.rudyproject.com/ww/en/technology/prescription-solutions.html

  • COVID-19 Update

    Covid-19 has seen all of us face unprecedented challenges over the past 18 months. We hope that you and your loved ones are still keeping safe and well.

    Operationally, after some challenges during the first Lockdown period in the UK, where we are based, we've reverted to what we would call our 'standard' level of service - with orders being dispatched within 3-5 working days.

    Due to an increased demand since March 2020, we've grown significantly and are working hard to continue to provide a timely dispatch so that new kit day arrives as soon as possible!

    During particularly busy periods, there may be some delays to our services, with a slightly longer processing time and potential delays with our domestic and international courier partners.

    The health and safety of our team, suppliers and customers is absolutely paramount as the situation continues. With most of the Le Col team able to continue working normally from home or gradually returning to the office where safe to do so, our warehouse remains functioning. We are taking all appropriate measures to ensure that our team are able to complete their daily work in a safe environment, observing the social distancing measures outlined by the UK government. We are closely monitoring the situation and updates as they come and will amend our protective measures as necessary to be able to continue operating safely. Our suppliers and delivery partners are also taking measures to protect themselves and our customers against the current threat.

     

    Rest assured that if you are intending to return an item but are unable to get your item back to us immediately (due to the pandemic), we will honour any requests submitted during this period and process them as soon as we possibly can.

    We are aiming to keep as full a delivery service internationally and domestically as possible in the meantime, but some shipping destinations/carriers are already experiencing delays and interruptions to services.

     

    All deliveries may be subject to delays as the situation continues. If you haven’t received your shipping confirmation email within 7 working days of placing your order, please get in touch - Contact Us - and we can look into this for you. 

     

    Thank you for your continued support during these challenging times.

     

    Take care, stay safe.

    From all at Le Col

  • Bundles

    Why not grab yourself a bundle and save 10% off the RRP of some of our perfect pairings.

    Check out what's available below:

    Mens: https://lecol.cc/collections/mens-bundles

    Womens: https://lecol.cc/collections/womens-bundles

    Please note that if you’ve purchased a bundle and need to return an item, you will lose your bundle discount due to the items needing to be purchased together to qualify. If you’ve used a Strava reward and your order value falls below £100 after the refund, you’ll lose your reward and bundle discount - we'll be in touch if that's the case, and let you know what options you have!

Sizing

  • I'm not sure what size to order, what would you recommend?

    You can view our sizing information on all of our product pages but our full size guides are available below.

    If you're still not too sure which size will be the best fit, please submit a ticket by clicking here - providing your measurements (height, weight and waist size) and the product you're interested in and we can give you a recommendation.

  • How do I know which size to purchase?

    You can find our size guides on individual product pages.

    mceclip0.png

     

    If you have any specific questions on what size in an item would be best suited, feel free to reach out to the team by submitting a query here

Delivery

  • What delivery options do I have?

    Standard UK Delivery

    We offer Free UK Standard Delivery on all orders over £100.  

    £4.95 postage for UK orders under £100.

    Le Col dispatches orders Monday-Friday (including weekends and bank holidays). We aim to dispatch within 3-5 days of the order date. Please take this into account when placing orders over the weekend. 

    You will receive an email to confirm your order and you'll receive a shipping confirmation to let you know it's on the way. We send parcels via DPD Express delivery (1-2 day delivery) and you'll get tracking updates via email/SMS with a delivery time-slot on the morning of your delivery. You will have the option to designate a safe place to leave it if you are not around, or nominate a local pick-up shop to go and collect it from.

    International Delivery

    We offer DHL international Express Delivery to all major overseas locations.  Delivery can range from 1-5 days depending on destination - you can check shipping charges and standard shipping days for your destination in the cart at checkout. Tracked post deliveries can take up to 4 weeks depending on delivery location.

    Le Col dispatches orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend.

    Special Delivery

    If you have an event or need something urgently please contact our Customer Operations team here quoting your order number and we’ll do our best to help.

    Please note:

    We currently do not offer a free returns service, nor do we refund your original shipping costs if you return items.

    We do not deliver to PO Boxes or BFPO addresses. You will be contacted to provide a UK delivery address, otherwise we will be unable to fulfil your order.

    If you have a shipping address that is outside of the EU or the US, local import duties, brokerage fees and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. 

  • Will I be charged Customs/Duties?

    Please note we are based in the UK so if you have a shipping address that is outside of the EU or the US import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages, and we have no control over the levied import duties/taxes applied.

     

    Post Brexit:

    We ship all EU orders via DPD or DHL depending on the option chosen at checkout. If any additional taxes/duties are due on your order, this should be stated at checkout - or a guarantee that the total amount you pay includes all applicable customs duties & taxes.

  • Do you offer free returns?

    At the moment we do not offer a free returns process but we are looking to introduce this in the near future, starting with UK orders.

  • How do I track my order?

    UK Customer?

    Please check your shipping confirmation email for your tracking link which will provide you with the most up to date information. Got an issue or something doesn't look right?

    You will also receive text notifications on the scheduled day of delivery.

    International customer?

    Please click on the following link to receive the most updated delivery information:
    https://web.global-e.com/order/track

    You will need:
    1. The order number (beginning with GE)
    2. The email address used to place the order

    Please note, packages shipped via tracked mail (as opposed to an express courier service) do not provide continuously updated tracking information - the details are updated every few days.

Returns

  • How do I return an item?

    Got an item you’d like to return? Don’t worry – we've set up an easy way of returning your items to us here at Le Col. 

    If you are not 100% satisfied with your purchase, you have up to 60 days to initiate your return from the moment your Le Col order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise! All items should be in ‘as new’ condition, both unwashed and unworn. When returning items to us, please ensure they are well packaged and protected. 

    UK returns:

    Follow these simple steps to register your return

    • Head to our UK Returns Portal here.
    • Enter your order number including the # (e.g. #12345) and shipping post code/zip code OR email address, exactly as it appears on your order confirmation email/invoice.
    • Choose which items you’d like to return and let us know why - you'll see the option to return or exchange.
    • If you're choosing to exchange please confirm the alternative size you require.
    • Confirm your original delivery information (amend if needed).
    • Select the method you’ll be returning your order with (you will also see your nearest drop-off point) and complete payment for your return.
    • If you're asked to download a returns label, simply attach to your parcel and take to your nearest drop-off point.

    If you are looking to exchange an item please choose ‘exchange’ as your option.

    Please note this is simply a request and once received, will be fulfilled as an exchange if stock levels permit. If we cannot honour your exchange, we’ll reach out accordingly.

    --

    If you are not prompted to download a returns label, don’t worry - we now offer printerless returns using Royal Mail. Please note that orders placed separately must be raised as separate returns requests and sent back individually. Combining orders will slow down the refund process!  

    Please look out for the 'Delivered to retailer' email notification from ReBOUND before contacting us to chase your return (especially if you have used Royal Mail) - this means that your parcel has been received at our warehouse and depending on your return method, this process may take up to 2-3 weeks to complete due to current high volumes.

    Please note: Refunds will not be processed prior to us receiving your return and refunds can only be processed against the original payment method. If you are returning a gift order, this can only be refunded to the original purchaser. All gift cards are non-refundable.

    If you decide to return an item for a refund from an order using a Strava reward voucher and your total order value then falls below £100, your voucher will no longer be valid and your refund value may be different from the amount stated on the portal.

    International returns:

    If your order number is in format GE123456789GB, please click here to initiate your return. We are only able to offer refunds for international orders. If you would like to exchange your item(s), please place a new order. If you have used a Strava reward or discount voucher and it is no longer working for your new order, please contact us to be issued a new code to use.

    Please note:

    Refunds cannot be processed prior to us receiving your order and refunds can only be processed against the original payment method. If you are returning a gift order, this can only be refunded to the original purchaser. All gift cards are non-refundable. Depending on your return method and country, this process may take up to 2-3 weeks to complete, as we’ve got a backlog due to the current pandemic.

    If you decide to return an item from an order using a Strava reward voucher and your total order value then falls below £100, your voucher will no longer be valid.

     

     

  • Warranty and Crash Replacement policy

    FAULTY ITEMS: 

    We're really sorry to hear this! In the unlikely event that your product has suffered a manufacturing fault within 12 months from date of purchase, we guarantee that we will repair or replace the item if confirmed by us to be faulty. Le Col reserves the right to reject any warranty claims.  Please contact our Customer Operations team immediately with the following information:

    • Your order number (found on the original order confirmation)
    • Which item is damaged
    • A description & photo

    Please do not return any faulty goods unless advised by a member of our Customer Operations team as it may result in a slower resolution time. Unless proof of fault has been acknowledged by us we cannot action a refund, credit or replacement. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.  

    CRASH REPLACEMENT SERVICE:

    First of all, we hope you are OK.  If you have an accident and damage any Le Col kit you’ve bought from lecol.cc within the last 12 months, we also offer a crash replacement service when you can get 50% off the RRP of a like-for-like item – you can submit your crash replacement claim here.

Order queries

  • What do I receive once I've placed my order?

    Once you've placed an order with us, you will receive an automated confirmation that we have received your order.

    If you have a problem processing your payment online or are not certain if your payment was successful please Contact Us and we can double check behind the scenes.

    No order is confirmed unless it has been fulfilled and an e-mail notification to this affect has been received.

    Le Col dispatches orders Monday to Friday so please take this into account when placing orders over the weekend.

    We aim to have all orders dispatched in 5 working days. If you have an event or need something urgently please Contact Us quoting your order number and when you would need your items.

  • How do I amend my order?

    Unfortunately, we are unable to amend orders once they have been placed. If you have ordered the wrong size, colour etc. please get in touch with us as quickly as possible - Contact Us 

    If your order has not yet been dispatched, we will be able to cancel your order, and you can then place a new order for the correct items (double checking before submitting). 

    If you order has already been dispatched, you will need to return the items to us once your order arrives, and can place a new order. 

    Please see "How do I return an item?" for all relevant information.

  • How do I cancel my order?

    If you've changed your mind about an order, please get in contact with us urgently - Contact Us.

    If it's not yet been dispatched, we'll be able to prevent the items from being sent. If it's already been dispatched, then you would need to return the items once they reach us and be liable for the return postage costs.

    Returns can take up to 3 weeks to be processed from the date that we receive the item(s).

    Please see "How do I return an item?" for all relevant information.

Strava

  • My Strava Code doesn’t work at checkout

    For the Strava reward voucher to work, your total basket value must be over £100 GBP. To redeem your voucher, please checkout on your order - entering the code into the “Gift card or discount code” box and hit apply - this will deduct £50 from the total order value.

     

    Please note: Your Strava Code is for one time use only and cannot be used in conjunction with any other offers that require a code.

    If you're purchasing in a currency other than GBP and are getting an error message, please try to add an additional item to your basket as currency fluctuations may mean that the items in your basket don't quite meet the £100 GBP threshold for the voucher to work.

  • Strava Challenge not recognised

    For us to recognise your efforts in the Strava challenge, you'll need to change your privacy settings for the individual rides to “everyone”.

    Once you have done this you will see that your kms will log against the challenge and once you’ve completed it, you’ll be able to redeem your reward!

  • How do I redeem my Strava Challenge reward voucher?

    Well done on completing the latest Le Col Strava challenge!

    Please claim your voucher via the link here:

     

    http://www.lecol.cc/pages/strava-redirect-1

     

    If the email field doesn't load, please refresh your browser. Your unique voucher code will be sent via email but you can also click through to the website and it will apply automatically for you.

    Please contact us if you're having any issues!

     

  • What are the terms and conditions of the Strava challenge?

    More information on the Strava voucher can be found here: https://lecol.cc/pages/strava-challenge-t-cs, but the most important bit is as follows:

    Reward & Prize Information

    1. Reward: Each Finisher will receive a £50 Le Col discount voucher code. The £50 discount voucher requires a minimum order of £100 (so a minimum spend of £50 with the reward applied). If items purchased with the voucher are returned only the discounted price will be refunded. The unique discount code can only be used once per person. Only one discount voucher can be redeemed per single transaction. The offer excludes the purchase of gift cards and our custom kit. Vouchers cannot be exchanged for cash. We reserve the right to withdraw, alter or decline this offer without prior notice. The unique discount code is not valid on orders containing Archive Sale items.
    2. International Strava vouchers are subject to currency rate fluctuations and as such we cannot be held liable for discount codes under-indexing amount advertised in $ & €.

       

Payment

  • What payment methods do you offer and is my payment secure?

    We offer payments via debit/credit card, Paypal and Google Pay.

    All payments made via the Le Col website are encrypted using secure technology and your card details are not retained or visible to Le Col employees.

    All orders will be charged at the moment of purchasing - including pre-order items. 

  • How can I buy a gift voucher?

    Shopping for someone else but not sure what to give them? Give them the gift of choice with a Le Col gift card.

    We offer gift vouchers in the UK only - from the value of £10 up to £200 which can be purchased here: https://lecol.cc/products/gift-card?variant=617677488147

  • How do I apply a gift voucher?

    If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount.

    Once purchased gift vouchers are non-refundable.

  • How do I apply a promotional code?

    If you are using a promotional code please enter it in the promotional code box on the basket page.

    The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products.

  • Can you send me an invoice?

    Yes of course we can!

    You'll get a hardcopy packaged with each order, but if you need a copy of this, please do drop us a line via the Help button and we'll get that pinged across.

Account

  • How do I reset my password?

    To reset your password, please use the "Forgot your password?" button on the following page and you'll be able to choose a new one and get back into your account pronto: https://lecol.cc/account/login.

    If you see a message that there isn't an account associated with your email address, please contact us and we can check what's going on behind the scenes.

  • How can I update my email address?

    In order to update the email address linked to your Le Col account, you'll need to contact us.

    Please Contact Us to let us know and we'll get that updated in no time for you!

  • How can I update my delivery address?

    You can add new delivery addresses via your online account: https://lecol.cc/account/addresses.

    If you have placed an order and need to amend your address, please contact us urgently so we can ensure your order ends up in the right place.

  • How do I delete my account?

    In order to delete your Le Col account, please Contact Us and we can take care of that for you.

  • How can I update my marketing preferences or unsubscribe?

    If you'd like to update your email preferences or unsubscribe, please use the update your preferences or unsubscribe button at the bottom of any marketing emails we have previously sent you (see below).

    If you're still having trouble, feel free to reach out and we'll take care of that for you.

Custom Kit Orders

  • What we offer

    We offer 3 ranges of custom kit: Club (regular fit), Elite (Slim) and Pro (Ultraslim)

    We are able to custom design the following items:

    Short Sleeve Jersey
    Bib Shorts
    Long Sleeve Jersey
    Winter Jackets
    Bib Tights
    Speedsuits (short sleeve with pockets and long sleeve with race window)
    Arm/Knee/Leg Warmers
    Race Mitts
    Winter Gloves
    Gilets
    Rain jackets
    Socks
    Caps

    There is a minimum order quantity (MOQ) of 10 of each garment and we can supply samples on request. MOQ for Socks & Caps is 100pcs, and Aero Socks 30 pcs.

    We understand the importance of the perfect fit whether it's for a charity ride or racing.

    We currently offer sizes from XXS to 5XL. However, if necessary, we can supply 6XL and 7XL.

    If you are supplying us with club logos or images, please submit them in .eps, .ai or pdf format. If you are providing a scanned file, this should be at least 300 dpi or in .tiff to be usable.

    We offer in-house graphic design services at a small additional cost if required. The fee is £65+VAT which is waived if 20+ main garments are ordered.

    To learn more about our Custom kit and the process - please see the following links:

     https://lecolcustom.cc/pages/product-ranges

    https://lecolcustom.cc/pages/how-it-works

     

     

  • Payment

    There is a charge for delivery. It depends on the size and weight of the box and the service used (standard or express)

    In addition, all card payments, either debit or credit, will incur a surcharge of 1.4%. We encourage a bank transfer to avoid this extra cost.

    For the order to be processed, we require a 50% deposit, with the balance due upon dispatch.

  • How quickly could I get a custom kit made?

    All our garments are made in our factory in Italy and the lead time varies depending on the time of the year. Currently, it is 8 weeks from graphic/order confirmation.

    Please note our factory runs a very limited service during August. We therefore ask that this is taken into consideration when placing an order around this time. 

  • Replacement, repairs and faults

    Although we offer this service for our ‘Collection’ range, due to the highly personalised nature of custom wear, we are unable to offer crash replacements. Neither will we carry spares.

General

  • Refer a friend - how to claim your free gift

    So you’ve referred someone or been referred to Le Col? What happens next?

     

    If you’ve placed an order through a referral that meets the conditions of our reward programme, you will receive an email 14 days after the order is placed that contains your reward code.

    You will need to place your reward item (current offer - Unisex Pro Mesh Long Sleeve Baselayer) into your basket and then head to checkout. The code you received via email will need to be applied into the coupon code field at checkout which will give you it free of charge. Delivery charges will apply unless your total order value meets the minimum threshold for free delivery (depends on delivery location).


    If you haven’t received your reward code via email, it could be that your order hasn’t met our T&Cs. Please Contact Us if you have any questions regarding the status of your referral.

  • How do I get the most from my Le Col products?

    So that your Le Col products last, we have the following care recommendations:

    • Machine Wash at 30 °
    • Do not use fabric conditioner
    • Close all zippers/velcro fastenings
    • Dry flat, do not tumble dry
    • Do not bleach, iron or dry clean

    We'd also suggest turning your items inside out prior to washing and keeping them separate from other items by popping them into a mesh laundry bag.

  • Errors and Omissions

    In the case of errors or omissions on the website, Le Col reserve the right to refund your order prior to the goods being dispatched.

    Le Col reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

    Every care has been taken to ensure that the descriptions of Le Col products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Can't find what you're looking for?

Send us an email

Connect on Facebook Messenger

We will aim to get back to you within 2 working days. Please do not contact us multiple times about the same issue, we will get back to you as soon as we possibly can. Thanks for your patience!