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Rewards for Riding Beta

  • What is the Rewards for Riding Beta programme?

    We’ve teamed up with Strava to reward your rides. Track your distance, ride for points and earn discounts on the latest performance kit. Through our Strava Challenges we’ve always encouraged people to go the distance, now through the Rewards For Riding Beta Programme, there’s an extra incentive for pushing on as part of our peloton on every ride.

  • How do I sign up for Rewards for Riding Beta?

    You can join the Rewards For Riding beta programme by filling out the sign-up form on https://lecol.cc/pages/rewards-for-riding-beta


    No purchase is required to join the Rewards For Riding Beta programme. Only one account is allowed per individual. If you join the Rewards For Riding Beta programme, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the sign-up form. 

  • How do I connect my Strava account?

    As you're going through the sign-up process, you will need to connect your Strava account to start earning rewards. You must have 'View data about your public profile' enabled, and if you wish to earn points against your private activities, please also tick 'View data about your private activities'.

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  • I'm having trouble connecting my account - what now?

    Please get in touch with our Customer Operations team via the Facebook messenger or Email buttons at the bottom of this page, providing as much information as possible - screenshots are often useful for us to understand what's happening.

     

     

  • How do I disconnect my account?
    You may cancel your Rewards for Riding Beta membership at any time by contacting our Customer Operations team via the Facebook messenger or Email buttons at the bottom of this page.
     
    To revoke access to your Strava data for the Rewards for Riding Application, please amend your permissions here: https://www.strava.com/settings/apps
     
     
     
     

     

News

  • Stock availability and pre-order items

    Due to the current pandemic we are currently experiencing lower stock levels.  Our Italian factory was closed for 6 weeks during March & April due to the lockdown in Italy and this has resulted in some stock availability issues in the short term.

    Our factory and suppliers are now operational again and we are working overtime on production to help get you riding faster and further in your new kit as soon as possible. In the short term, this means that some items are only available to pre-order. We're expecting deliveries of those pre-order items in the coming weeks/months - this is stated on the product page prior to purchase. Once you’ve selected a size, you will see an ETA on dispatch time and will be advised in your order confirmation email too.

    If you have any specific questions regarding your order, please use the Help button below to submit a request to our Customer Operations team and we'll provide further information.

  • COVID-19 Update

    Due to the current unprecedented situation, we want to reassure you that as much as humanly possible, we are working to ensure all orders are processed/dispatched in a timely fashion. For the time being, we're operating as close to 'normally' as we can do but this may be subject to change as the situation continues. We are still fulfilling orders Monday-Friday and we aim to get all orders processed and ready to ship within 3-5 days but at the moment, we are sometimes exceeding this.

    The health and safety of our team, suppliers and customers is absolutely paramount as the situation unfolds. With most of the Le Col team able to continue working normally from home, our warehouse remains functioning, so we are taking all appropriate measures to ensure that our team are able to complete their daily work in a safe environment, observing the social distancing measures outlined by the UK government. We are closely monitoring the situation and updates as they come and will amend our protective measures as necessary to be able to continue operating safely. Our suppliers and delivery partners are also taking measures to protect themselves and our customers against the current threat.

    Please be advised there is about a 3 week delay in processing returns/exchanges. Rest assured that if you are intending to return/exchange an item but are unable to get your item back to us immediately (due to the crisis), we will honour any requests submitted during this period and process them as soon as we possibly can.

    We are aiming to keep as full a delivery service internationally and domestically as possible in the meantime, but some shipping destinations/carriers are already experiencing delays and interruptions to services.

    All deliveries may be subject to delays as the situation develops. If you haven’t received your shipping confirmation email within 7 working days of placing your order, please get in touch via our Help Centre and we can look into this for you. 

    We hope that you are all keeping safe and well during these challenging times and thank you for your continued support.

    Take care, stay safe.

    From all at Le Col

  • COVID-19 FAQs

    Am I still able to place an order?

    Yes!  We’re currently still able to accept orders and ship internationally. It's best to order to addresses that you'll be able to access i.e your home as opposed to business addresses as they may have restricted access.

    Are you shipping as normal at the moment?

    We're trying to maintain our standard level of service and are keeping up to date with any impact this situation is having on deliveries domestically and internationally. Some of our shipping partners are experiencing delays/interruptions to services and this is changing daily, so we're updating our information relating to deliveries here as we hear more about any changes.

    Please note: our warehouse is open Monday-Friday and we aim to process all orders for dispatch within 3-5 days. If you've ordered over the weekend and haven't yet received your shipping email, please sit tight - we won't have forgotten about your order and will process it as soon as we possibly can.

    How can I update my delivery address?

    Please notify us as soon as possible if you have an order coming to an address you cannot gain access to. We can liaise with our shipping partners to update the delivery address and try to redirect your order. If we're unable to redirect your parcel and no-one can accept the delivery, it will be returned to us and we will attempt to re-ship asap. 

    What if I need to return something?

    Any returns that have been registered since 13th March will fall under an extended returns policy where we will give you at least 60 days (longer if necessary) to be able to return your items.

    What steps are you taking to ensure your team are safe whilst working?

    The health and safety of our team, suppliers and customers is absolutely paramount as the situation unfolds. With most of the Le Col team able to continue working normally from home, our warehouse remains functioning, so we are taking all appropriate measures to ensure that our team are able to complete their daily work in a safe environment, observing the social distancing measure outlined by the UK government. We are closely monitoring the situation and updates as they come and will amend our protective measures as necessary to be able to continue operating safely. Our suppliers and delivery partners are also taking measures to protect themselves and our customers against the current threat.

  • Bundles

    Why not grab yourself a bundle and save 20% off the RRP of some of our perfect pairings.

    Check out what's available below:

    Mens: https://lecol.cc/collections/mens-bundles

    Womens: https://lecol.cc/collections/womens-bundles

    Please note that if you’ve purchased a bundle and need to return an item, you will lose your bundle discount due to the items needing to be purchased together to qualify. If you’ve used a Strava reward and your order value falls below £100 after the refund, you’ll lose your reward and bundle discount - we'll be in touch if that's the case, and let you know what options you have!

Sizing

  • I'm not sure what size to order, what would you recommend?

    You can view our sizing information on all of our product pages but our full size guides are available below.

    If you're still not too sure which size will be the best fit, please submit a ticket by clicking here - providing your measurements (height, weight and waist size) and the product you're interested in and we can give you a recommendation.

  • How do I know which size to purchase?

    You can find our size guides on individual product pages.

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    If you have any specific questions on what size in an item would be best suited, feel free to reach out to the team via the Help button or by submitting a query here

Delivery

  • What delivery options do I have?

    Standard UK Delivery

    We offer Free UK Standard Delivery on all orders over £100.  

    £4.95 postage for UK orders under £100.

    Le Col dispatches orders on Monday-Friday (including weekends and bank holidays). We aim to dispatch within 3-5 days of the order date. Please take this into account when placing orders over the weekend. 

    You will receive an email to confirm your order and you'll receive a shipping confirmation to let you know it's on the way. We send parcels via DPD Express delivery (1-2 day delivery) and you'll get tracking updates via email/SMS with a delivery time-slot on the morning of your delivery. You will have the option to designate a safe place to leave it if you are not around, or nominate a local pick-up shop to go and collect it from.

    International Delivery

    We offer DHL international Express Delivery to all major overseas locations.  Delivery can range from 1-5 days depending on destination - you can check shipping charges and standard shipping days for your destination in the cart at checkout. Tracked post deliveries can take up to 4 weeks depending on delivery location.

    Le Col dispatches orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend.

    Special Delivery

    If you have an event or need something urgently please contact our Customer Operations team here quoting your order number and we’ll do our best to help.

    Please note:

    We currently do not offer a free returns service, nor do we refund your original shipping costs if you return items.

    We do not deliver to PO Boxes or BFPO addresses. You will be contacted to provide a UK delivery address, otherwise we will be unable to fulfil your order.

    If you have a shipping address that is outside of the EU or the US, local import duties, brokerage fees and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. 

  • Will I be charged Customs/Duties?

    If you have a shipping address that is outside of the EU or the US import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages, and we have no control over the levied import duties/taxes applied.

  • Do you offer free returns?

    At the moment we do not offer a free returns process but we are looking to introduce this in the near future, starting with UK orders.

  • How do I track my order?

    UK Customer?

    Please check your shipping confirmation email for your tracking link which will provide you with the most up to date information. Got an issue or something doesn't look right?

    You will also receive text notifications on the scheduled day of delivery.

    International customer?

    Please click on the following link to receive the most updated delivery information:
    https://web.global-e.com/order/track

    You will need:
    1. The order number (beginning with GE)
    2. The email address used to place the order

    Please note, packages shipped via tracked mail (as opposed to an express courier service) do not provide continuously updated tracking information - the details are updated every few days.

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    Due to the current COVID situation, we are working with a limited staff in the warehouse to ensure we're sticking to the social distance regulations - so orders may take a little longer to process and be on their way than usual. We are also seeing some delays with onward delivery to international locations. Please bear with us and be patient - if you are concerned about your order and it's more than 2 weeks since you've received your shipping confirmation email, please reach out to us via the Help button on our website for us to investigate further.

Returns

  • How do I return an item?

    Got an item you’d like to return? Don’t worry – we've set up an easy way of returning your items to us here at Le Col. 

    If you are not 100% satisfied with your purchase, you have up to 60 days to initiate your return from the moment your Le Col order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise! All items should be in ‘as new’ condition, both unwashed and unworn. When returning items to us, please ensure they are well packaged and protected. Due to current stock availability, we will no longer be able to facilitate exchanges for UK or international orders.

    UK Returns:

    Follow these simple steps to register your return/exchange 

    • Head to our UK Returns Portal
    • Enter your order number including the # (e.g. #12345) and shipping post code/zip code OR email address, exactly as it appears on your order confirmation email/invoice.
    • Choose which items you’d like to return and let us know why.
    • Confirm your original delivery information (amend if needed).
    • Select the method you’ll be returning your order by (you will also see your nearest drop-off point) and complete payment for your return.
    • If you're asked to download a returns label, simply attach to your parcel and take to your nearest drop-off point.

    If you are looking to exchange an item, please go through the Returns process and register your original order for a refund and place a new order for the item in the size you require.If you have used a Strava reward or discount voucher and it is no longer working for your new order, please use STRAVAUKREORDER

    If you are not prompted to download a returns label, don’t worry - some couriers offer paperless returns. Please note that orders placed separately must be raised as separate returns requests and sent back individually. Combining orders will slow down the refund process!  If the available return couriers are not suitable for you, please drop us a note and we can suggest a manual alternative.

    ReBOUND is only available now for new orders when returning items within the UK and existing international orders with order ID format #12345 – if we do not currently offer ReBOUND returns from your location, please contact us directly here and we'll be able to advise of our standard process.

    Please look out for the 'Delivered to retailer' email notification from ReBOUND before contacting us to chase your return - this means that your parcel has been received at our warehouse and depending on your return method and country, this process may take up to 2-3 weeks to complete due to current high volumes.

    Please note: Refunds will not be processed prior to us receiving your return and refunds can only be processed against the original payment method. If you are returning a gift order, this can only be refunded to the original purchaser. All gift cards are non-refundable.

    If you decide to return an item from an order using a Strava reward voucher and your total order value then falls below £100, your voucher will no longer be valid and your refund value may be different from the amount stated on the portal. 

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    International returns:

    If your order number begins is in format #12345 please follow the above process to register your return.

    If your order number is in format GE123456789GB, please click here to initiate your return. We are only able to offer refunds for international orders. If you would like to exchange your item(s), please place a new order. If you have used a Strava reward or discount voucher and it is no longer working for your new order, please use STRAVAINTREORDER

    Please note:

    Refunds cannot be processed prior to us receiving your order and refunds can only be processed against the original payment method. If you are returning a gift order, this can only be refunded to the original purchaser. All gift cards are non-refundable. Depending on your return method and country, this process may take up to 2-3 weeks to complete, as we’ve got a backlog due to the current pandemic.

    If you decide to return an item from an order using a Strava reward voucher and your total order value then falls below £100, your voucher will no longer be valid.

     

     

  • Warranty and Crash Replacement policy

    FAULTY ITEMS: 

    We're really sorry to hear this! In the unlikely event that your product has suffered a manufacturing fault within 12 months from date of purchase, we guarantee that we will repair or replace the item if confirmed by us to be faulty. Le Col reserves the right to reject any warranty claims.  Please contact our Customer Operations team immediately with the following information:

    • Your order number (found on the original order confirmation)
    • Which item is damaged
    • A description & photo

    Please do not return any faulty goods unless advised by a member of our Customer Operations team as it may result in a slower resolution time. Unless proof of fault has been acknowledged by us we cannot action a refund, credit or replacement. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.  

    CRASH REPLACEMENT SERVICE:

    First of all, we hope you are OK.  If you have an accident and damage any Le Col kit you’ve bought from lecol.cc within the last 12 months, we also offer a crash replacement service when you can get 50% off the RRP of a like-for-like item – you can submit your crash replacement claim here.

Order queries

  • What do I receive once I've placed my order?

    Once you've placed an order with us, you will receive an automated confirmation that we have received your order.

    If you have a problem processing your payment online or are not certain if your payment was successful please get in touch via the Help button and we can double check behind the scenes.

    No order is confirmed unless it has been fulfilled and an e-mail notification to this affect has been received.

    Le Col dispatches orders Monday to Friday so please take this into account when placing orders over the weekend.

    We aim to have all orders dispatched in 5 working days. If you have an event or need something urgently please contact us via the Help button below quoting your order number and when you would need your items.

  • How do I amend my order?

    Don't panic if you've ordered the wrong size - please contact us via the Help button in the bottom right hand corner confirming what the order should be and we'll try our best to get that updated prior to sending it out.

    If we aren't able to amend your order before it's dispatched, then we would suggest placing a new order for the correct items (double checking before submitting) and once the original order arrives, please see the instructions on how to return an item to find out more.

    Please see "How do I return an item?" for all relevant information.

  • How do I cancel my order?

    If you've changed your mind about an order, please get in contact with us urgently via the Help button.

    If it's not yet been dispatched, we'll be able to prevent the items from being sent, but if it's already been dispatched, then you would need to return the items once they reach us and be liable for the return postage costs.

    We'll refund your order within 3 working days of receiving it back.

    Please see "How do I return an item?" for all relevant information.

Strava

  • My Strava Code doesn’t work at checkout

    For the Strava reward voucher to work, your total basket value must be over £100 GBP. To redeem your voucher, please checkout on your order - entering the code into the “Gift card or discount code” box and hit apply - this will deduct £50 from the total order value.

     

    Please note: Your Strava Code is for one time use only and cannot be used in conjunction with any other offers that require a code.

    If you're purchasing in a currency other than GBP and are getting an error message, please try to add an additional item to your basket as currency fluctuations may mean that the items in your basket don't quite meet the £100 GBP threshold for the voucher to work.

  • Strava Challenge not recognised

    For us to recognise your efforts in the Strava challenge, you'll need to change your privacy settings for the individual rides to “everyone”.

    Once you have done this you will see that your kms will log against the challenge and once you’ve completed it, you’ll be able to redeem your reward!

  • How do I redeem my Strava Challenge reward voucher?

    Well done on completing the latest Le Col Strava challenge!

    Please claim your voucher via the link here:

    lecol.cc/pages/strava-redirect

    If the email field doesn't load, please refresh your browser. Your unique voucher code will be sent via email but you can also click through to the website and it will apply automatically for you.

    Please contact us if you're having any issues!

     

  • What are the terms and conditions of the Strava challenge?

    More information on the Strava voucher can be found here: https://lecol.cc/pages/strava-challenge-t-cs, but the most important bit is as follows:

    Reward & Prize Information

    1. Reward: Each Finisher will receive a £50 Le Col discount voucher code. The £50 discount voucher requires a minimum order of £100 (so a minimum spend of £50 with the reward applied). If items purchased with the voucher are returned only the discounted price will be refunded. The unique discount code can only be used once per person. Only one discount voucher can be redeemed per single transaction. The offer excludes the purchase of gift cards and our custom kit. Vouchers cannot be exchanged for cash. We reserve the right to withdraw, alter or decline this offer without prior notice.
    2. International Strava vouchers are subject to currency rate fluctuations and as such we cannot be held liable for discount codes under-indexing amount advertised in $ & €.

       

Payment

  • What payment methods do you offer and is my payment secure?

    We offer payments via debit/credit card, Paypal and Google Pay.

    All payments made via the Le Col website are encrypted using secure technology and your card details are not retained or visible to Le Col employees.

    All orders will be charged at the moment of purchasing - including pre-order items. 

  • How can I buy a gift voucher?

    Shopping for someone else but not sure what to give them? Give them the gift of choice with a Le Col gift card.

    We offer gift vouchers in the value of £10 up to £200 which can be purchased via the following link: https://lecol.cc/collections/accessories/products/gift-card?variant=617677488147.

    They are sent via email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

  • How do I apply a gift voucher?

    If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount.

    Once purchased gift vouchers are non-refundable.

  • How do I apply a promotional code?

    If you are using a promotional code please enter it in the promotional code box on the basket page.

    The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange.

  • Can you send me an invoice?

    Yes of course we can!

    You'll get a hardcopy packaged with each order, but if you need a copy of this, please do drop us a line via the Help button and we'll get that pinged across.

Account

  • How do I reset my password?

    To reset your password, please use the "Forgot your password?" button on the following page and you'll be able to choose a new one and get back into your account pronto: https://lecol.cc/account/login.

    If you see a message that there isn't an account associated with your email address, please contact us and we can check what's going on behind the scenes.

  • How can I update my email address?

    In order to update the email address linked to your Le Col account, you'll need to contact us.

    Use the Help button below to let us know and we'll get that updated in no time for you!

  • How can I update my delivery address?

    You can add new delivery addresses via your online account: https://lecol.cc/account/addresses.

    If you have placed an order and need to amend your address, please contact us urgently so we can ensure your order ends up in the right place.

  • How do I delete my account?

    In order to delete your Le Col account, you'll need to contact us via the Help button and we can take care of that for you.

  • How can I update my marketing preferences or unsubscribe?

    If you'd like to update your email preferences or unsubscribe, please use the update your preferences or unsubscribe button at the bottom of any marketing emails we have previously sent you (see below).

    If you're still having trouble, feel free to reach out and we'll take care of that for you.

Custom Kit Orders

  • What we offer

    We offer 3 ranges of custom kit: Club (regular fit), Elite (Slim) and Pro (Ultraslim)

    We are able to custom design the following items:

    Short Sleeve Jersey
    Bib Shorts
    Long Sleeve Jersey
    Winter Jackets
    Bib Tights
    Speedsuits (short sleeve with pockets and long sleeve with race window)
    Arm/Knee/Leg Warmers
    Race Mitts
    Winter Gloves
    Gilets
    Rain jackets
    Socks
    Caps

    There is a minimum order quantity (MOQ) of 10 of each garment and we can supply samples on request. MOQ for Socks & Caps is 100pcs, and Aero Socks 30 pcs.

    We understand the importance of the perfect fit whether it's for a charity ride or racing.

    We currently offer sizes from XXS to 5XL. However, if necessary, we can supply 6XL and 7XL.

    If you are supplying us with club logos or images, please submit them in .eps, .ai or pdf format. If you are providing a scanned file, this should be at least 300 dpi or in .tiff to be usable.

    We offer in-house graphic design services at a small additional cost if required. The fee is £65+VAT which is waived if 20+ main garments are ordered.

    To learn more about our Custom kit and the process - please see the following links:

     https://lecolcustom.cc/pages/product-ranges

    https://lecolcustom.cc/pages/how-it-works

     

     

  • Payment

    There is a charge for delivery. It depends on the size and weight of the box and the service used (standard or express)

    In addition, all card payments, either debit or credit, will incur a surcharge of 1.4%. We encourage a bank transfer to avoid this extra cost.

    For the order to be processed, we require a 50% deposit, with the balance due upon dispatch.

  • How quickly could I get a custom kit made?

    All our garments are made in our factory in Italy and the lead time varies depending on the time of the year. Currently, it is 8 weeks from graphic/order confirmation.

    Please note our factory runs a very limited service during August. We therefore ask that this is taken into consideration when placing an order around this time. 

  • Replacement, repairs and faults

    Although we offer this service for our ‘Collection’ range, due to the highly personalised nature of custom wear, we are unable to offer crash replacements. Neither will we carry spares.

General

  • Refer a friend - free wallet offer

    So you’ve referred someone or been referred to Le Col? What happens next?

     

    If you’ve placed an order through a referral that meets the conditions of our reward programme, you will receive an email 14 days after the order is placed that contains your reward code.

    You will need to place your reward item (wallet) into your basket and then head to checkout. The code you received via email will need to be applied into the coupon code field at checkout which will give you it free of charge. Delivery charges will apply unless your total order value meets the minimum threshold for free delivery (depends on delivery location).


    If you haven’t received your reward code via email, it could be that your order hasn’t met our T&Cs. Please contact us via the Help button on the website if you have any questions regarding the status of your referral.

  • How do I get the most from my Le Col products?

    So that your Le Col products last, we have the following care recommendations:

    • Machine Wash at 30 °
    • Do not use fabric conditioner
    • Close all zippers/velcro fastenings
    • Dry flat, do not tumble dry
    • Do not bleach, iron or dry clean

    We'd also suggest turning your items inside out prior to washing and keeping them separate from other items by popping them into a mesh laundry bag.

  • Errors and Omissions

    In the case of errors or omissions on the website, Le Col reserve the right to refund your order prior to the goods being dispatched.

    Le Col reserve the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

    Every care has been taken to ensure that the descriptions of Le Col products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

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We will aim to get back to you within 2 working days. Please do not contact us multiple times about the same issue, we will get back to you as soon as we possibly can. Thanks for your patience!