How do I track my order?

UK Customer?

Please check your shipping confirmation email for your tracking link which will provide you with the most up to date information. Got an issue or something doesn't look right?

You will also receive text notifications on the scheduled day of delivery.

International customer?

Please click on the following link to receive the most updated delivery information:
https://web.global-e.com/order/track

You will need:
1. The order number (beginning with GE)
2. The email address used to place the order

Please note, packages shipped via tracked mail (as opposed to an express courier service) do not provide continuously updated tracking information - the details are updated every few days.

-

Due to the current COVID situation, we are working with a limited staff in the warehouse to ensure we're sticking to the social distance regulations - so orders may take a little longer to process and be on their way than usual. We are also seeing some delays with onward delivery to international locations. Please bear with us and be patient - if you are concerned about your order and it's more than 2 weeks since you've received your shipping confirmation email, please reach out to us via the Help button on our website for us to investigate further.