Due to the current unprecedented situation, we want to reassure you that as much as humanly possible, we are working to ensure all orders are processed/dispatched in a timely fashion. For the time being, we're operating as close to 'normally' as we can do but this may be subject to change as the situation continues. We are still fulfilling orders Monday-Friday and we aim to get all orders processed and ready to ship within 3-5 days but at the moment, we are sometimes exceeding this.
The health and safety of our team, suppliers and customers is absolutely paramount as the situation unfolds. With most of the Le Col team able to continue working normally from home, our warehouse remains functioning, so we are taking all appropriate measures to ensure that our team are able to complete their daily work in a safe environment, observing the social distancing measures outlined by the UK government. We are closely monitoring the situation and updates as they come and will amend our protective measures as necessary to be able to continue operating safely. Our suppliers and delivery partners are also taking measures to protect themselves and our customers against the current threat.
Please be advised there is about a 3 week delay in processing returns/exchanges. Rest assured that if you are intending to return/exchange an item but are unable to get your item back to us immediately (due to the crisis), we will honour any requests submitted during this period and process them as soon as we possibly can.
We are aiming to keep as full a delivery service internationally and domestically as possible in the meantime, but some shipping destinations/carriers are already experiencing delays and interruptions to services.
All deliveries may be subject to delays as the situation develops. If you haven’t received your shipping confirmation email within 7 working days of placing your order, please get in touch via our Help Centre and we can look into this for you.
We hope that you are all keeping safe and well during these challenging times and thank you for your continued support.
Take care, stay safe.
From all at Le Col