2020 has been a strange year so far, but firstly, we hope you and your loved ones are safe and well.
Operationally, after some challenges during the first Lockdown period in the UK, where we are based, we've reverted to what we would call our 'standard' level of service - with orders being dispatched within 3-5 working days.
Due to an increased demand since March 2020, we've grown significantly and are working hard to continue to provide a timely dispatch so that new kit day arrives as soon as possible!
However, as we approach our busiest time of the year, from Black Friday into Christmas, there may likely be some delays to our services, with a slightly longer processing time and potential delays with our domestic and international courier partners.
The health and safety of our team, suppliers and customers is absolutely paramount as the situation continues. With most of the Le Col team able to continue working normally from home, our warehouse remains functioning, so we are taking all appropriate measures to ensure that our team are able to complete their daily work in a safe environment, observing the social distancing measures outlined by the UK government. We are closely monitoring the situation and updates as they come and will amend our protective measures as necessary to be able to continue operating safely. Our suppliers and delivery partners are also taking measures to protect themselves and our customers against the current threat.
Please be advised there is about a 2-3 week delay in processing returns. Rest assured that if you are intending to return an item but are unable to get your item back to us immediately (due to the crisis), we will honour any requests submitted during this period and process them as soon as we possibly can.
We are aiming to keep as full a delivery service internationally and domestically as possible in the meantime, but some shipping destinations/carriers are already experiencing delays and interruptions to services.
All deliveries may be subject to delays as the situation continues. If you haven’t received your shipping confirmation email within 7 working days of placing your order, please get in touch via our Help Centre and we can look into this for you.
Thank you for your continued support during these challenging times.
Take care, stay safe.
From all at Le Col