COVID-19 FAQs

Am I still able to place an order?

Yes!  We’re currently still able to accept orders and ship internationally. It's best to order to addresses that you'll be able to access i.e your home as opposed to business addresses as they may have restricted access.

Are you shipping as normal at the moment?

We're trying to maintain our standard level of service and are keeping up to date with any impact this situation is having on deliveries domestically and internationally. Some of our shipping partners are experiencing delays/interruptions to services and this is changing daily, so we're updating our information relating to deliveries here as we hear more about any changes.

Please note: our warehouse is open Monday-Friday and we aim to process all orders for dispatch within 3-5 days. If you've ordered over the weekend and haven't yet received your shipping email, please sit tight - we won't have forgotten about your order and will process it as soon as we possibly can.

How can I update my delivery address?

Please notify us as soon as possible if you have an order coming to an address you cannot gain access to. We can liaise with our shipping partners to update the delivery address and try to redirect your order. If we're unable to redirect your parcel and no-one can accept the delivery, it will be returned to us and we will attempt to re-ship asap. 

What if I need to return something?

Any returns that have been registered since 13th March will fall under an extended returns policy where we will give you at least 60 days (longer if necessary) to be able to return your items.

What steps are you taking to ensure your team are safe whilst working?

The health and safety of our team, suppliers and customers is absolutely paramount as the situation unfolds. With most of the Le Col team able to continue working normally from home, our warehouse remains functioning, so we are taking all appropriate measures to ensure that our team are able to complete their daily work in a safe environment, observing the social distancing measure outlined by the UK government. We are closely monitoring the situation and updates as they come and will amend our protective measures as necessary to be able to continue operating safely. Our suppliers and delivery partners are also taking measures to protect themselves and our customers against the current threat.