We're really sorry to hear this! In the unlikely event that your product has suffered a manufacturing fault within 12 months from date of purchase, we guarantee that we will repair or replace the item if confirmed by us to be faulty. Le Col reserves the right to reject any warranty claims. Please contact our Customer Operations team immediately with the following information:
- Your order number (found on the original order confirmation)
- Which item is damaged
- A description & photo
Please do not return any faulty goods unless advised by a member of our Customer Operations team as it may result in a slower resolution time. Unless proof of fault has been acknowledged by us we cannot action a refund, credit or replacement. Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
CRASH REPLACEMENT SERVICE:
First of all, we hope you are OK. If you have an accident and damage any Le Col kit you’ve bought from lecol.cc within the last 12 months, we also offer a crash replacement service when you can get 50% off the RRP of a like-for-like item – you can submit your crash replacement claim here.